Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


I am a professional who often works with..

I am a professional who often works with the IDT teams. I feel that they are often quick to discharge patients that they are working with for several reasons such as being unable to contact the individual / them not engaging etc. However my experience is that often people with mental health problems find it difficult to engage and build relationships/trust with professionals, however I do not feel IDT give enough time / support to help people access their services and engage with them. I also feel that thresholds are extremely high and therefore people are often not getting the help/support they need due to not fitting into their criteria but not being appropriate for the wellbeing service. Therefore there is a gap within the system. Resources are limited and when patients are within their service, trying to see psychologists / receive therapies etc. can be extremely hard due to lack of staff, high thresholds, waiting lists.