Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


too long wait or no help

I have had 3 experiences of mental health, one I had to explain over and over to get my husband help. Given cheap tablets that do not work. Not much follow up. With my nephew it was explaining and explaining, everyone came up with a solation, then gave up when it didn't work, it took years and an expel from school before he got some sort of help. I have a son who has mental health problems when I can get him to go for help he put onto a waiting list of at least 3 months, he believes he does not need help so does not keep asking for it and he has been turned down any help without even accessing him. No one seems to know what to do and no one seems to care. If you look around people are having all sorts of problems. A lot more then ever was, you need to bring structure back into life, discipline, Sundays back so everyone can have a break from the week. There is no weekends anymore, world has got to busy and too greedy, you might think I'm going on but think about it.