Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


No continuity of care, unhelpful

Constant changes in nursing staff resulting in sporadic care. No contact and when finally do get around to return calls the staff are so pushed they cannot respond appropriately. As a carer I am appalled at the service. We are left to support vulnerable people with severe issues.