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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Numerous bad experiences.

Two of my children have and still are being failed. We have tried various ways to get support for 7 year old and hitting a brick wall every time. We were even told by the wellbeing hub that they may help if he gets worse when we were already in crisis. We have been passed from pillar to post for years with my daughter and each professional thought it a good idea to share their opinions on what was wrong with my daughter with her (14 year old) before speaking to me. Finally just before her 17th birthday we finally got to see the asd assessment team and she got the right diagnosis but was then told that they don't have any staff to offer any support. She's now nearly 18, still hasn't had a follow up appointment and is getting more anxious by the day.

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