Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


A Kafkaesque labyrinth that leads nowhere

Mental health support services may well exist - on paper. However the referral system seemed designed to prevent those in need from accessing them. In the case of my son (12, autism, anxiety disorder), he has been subject to an unending game of departmental pass-the-parcel with no unit or service willing to offer any real help. You have to chase them every step of the way, while they look for excuses to discharge the patient or refer him / her elsewhere. A frustrating and futile experience.