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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Long delay between self referral to action

I understand there is a strain on mental health services at the moment, but something must be done to ease the pressure on services and reduce delays to receiving support. I made a self referral 2 months ago and I'm still yet to begin a form of treatment. Initial assessments indicated severe depression and anxiety, my perceived symptoms and mental state have only gotten worse whilst waiting. I cannot maintain focus/concentration in my job role which absolutely requires it, resulting in 2 weeks signed off. My GP didn't want to sign me off any longer as he said the daily routine is beneficial, though I have no support or plan of action except waiting to begin a course of behavioural activation with nands wellbeing. So now I'm either sitting here staring at my computer screen all day getting increasingly frustrated with myself, or sitting at home, feeling so tired and neglecting duties I need to do. I want to change this and I don't know how I can do any more than I have already done. I am left feeling very hopeless, and what little optimism I had about my situation changing has dwindled significantly. I feel my needs have been neglected during this period of waiting, with limited contact and no current plan except for waiting for a course to start. These 2 months have been nightmarish. I begin the BA treatment next Monday, hopefully this will be a turning point for me.

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