Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Unsafe and not improving

Repeated failures to support and intervene causing an under 18 year to worsen to the point of requiring intensive in-patient care over many months. There are good people working within it but they are constantly fighting the fires of systemic failure. Complaints are never properly answered and repeatedly delayed, when the bottom line remains that this is an unsafe organisation failing the most vulnerable people in our society. If you need help, it is best to move to any other area of the country.