Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Experience of service for over 40 years as fa

This past year service has got worse, community nurse left post on August, not yet replaced. Consultant appointment in November cancelled to staff sickness, no rescheduled date as yet! Phone calls to chase up ever 4-6 weeks, 3 emails of complaint since beginning December , still no resolution. Staff I have spoken to appear not to know when situation will be resolved, although have been offered emergency appointment, should need arise.