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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Continually ignored

I have been passed from team to team, none of which have offered their services. I have complained countless times and received completely worthless responses from it. Been told to engage with charities, but they only offer basic counselling. I am in desperate need of specialist trauma therapy. Not being able to heal through therapy has left me unemployed for years now. I want to grow and move on in my life but am continually denied this and pushed away. I know I am just one of many thousands experiencing this, the worst part is the many who have taken their own lives and services still have not changed. The service offered is completely unacceptable and hindered my mental health even worse from when I reached out for support. This makes me feel utterly worthless

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