Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Patient not at the centre, shambolic

A year into my family member being under the care of NSFT there is still not care plan and no coherent plan of care. During lockdown support was non existent. I am doing all the running round trying to co-ordinate the care. She has been moved teams without any discussion or consultation with us and the new team didn’t bother to read her notes. I feel as though I am holding the case and managing the risk. NSFT can’t even get the basics right