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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Daughter not having needs met

Daughter has SMI diagnosis, long inpatient stay and under service for 10 years. Moved to independent flat, living alone and very limited support despite contact with Care Co repeatedly, stating she is lonely, stressed and not receiving appropriate support. She is unable to prepare a meal or maintain her home independently. I am ‘filling this gap’ as I cannot bear to witness her eating off dirty plates, cups etc and sleeping in a dirty bed. I am exhausted and have requested Carers Assessment but have not yet been contacted regarding this Assessment. My daughter lacks insight into her difficulties and when asked she just replies she is ok. Due to poor diet she is now 5 stone overweight and has been told borderline type 2 diabetes. She eats junk food due to boredom and loneliness. I do what I can and my daughter stays with me from Friday to Sunday evening and I support with appropriate nutrition then and support her with food shopping for the week; ready meals, tins that she can heat up and bread, milk, tea, squash etc. Care co appears only concerned that she takes her medications, which she does, and attends monthly blood tests. Community support has been poor, weekly phone call and at times meeting for coffee. My expert recommendations has been she requires weekly rehabilitation with daily living; shopping, cleaning etc. I have enquired with care co about getting her a cleaner but his reply was there is no funding for this. My daughter has 117 aftercare and funding should not be an issue. I feel that my daughter is being let down and her wellbeing is being ignored as she does not ‘make a fuss’ and this is difficult for her due to social and communication difficulties.

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