Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Discharge too soon

Partner in secondary mental health services and as I have worked as support worker for younger people with poor Mental health I knew how to help my partner. Soon as the service knew this and my background, they discharged them. It is wrong! I need to the help for my partner from a professional as I can only do some much and I too need a break. We were given phone numbers for MIND service- you call them and you have to pay £40 for assessment. We both cannot work as I am full time carer. We cannot afford that, and this service is given the funding to help my partner and they are failing her!