Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College


Poor

I was referred to the service in April but have only just been seen in September. I called to check my appointment with IDT recently and I was asked if I could change the time of the appointment but when I said that there were no buses to get there by then the receptionist said I should get on my legs. I did not find that acceptable at all.