Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)


Excellent staff, slow computer

Staff are friendly and efficient, good at their jobs. The computer is very slow, frustrating and not very logical. You always have to go back to find the older date of births. There can be quite long waits but you never know what to do for the best with the system. It is unclear how long you will need to wait.