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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)



Quick turnaround

Turnaround is quite quick however I was here towards lunch time and all of a sudden no patients were being called. It was because all staff had gone to lunch even though people were waiting. Booking online still means you can't get an appointment sooner than 2 weeks most of the time.

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