Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)


Walk-in appointment could be improved

Normally use the walk-in as online appointments are often 1 - 2 week ahead. So, for urgent appointments it doesn't work. If you know when it's quiet. I've been in the afternoon before and even though there are very few people waiting you still have to wait till your time or you have to come back the next day when I've been close to 3:30 pm. Leaflet needs updating to as it implies blood can be taken up till 4pm when this isn't the case.