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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)


Online appointments difficult to get

Getting an appointment online is very difficult. If you need a repeat blood test in a months time you can't actually book that far ahead online line or by phone. This means you have to remember to book it later and before the appointments are gone. When you do book online you are meant to get an email confirming the appointment but this doesn't always happen and you have to call them to check it has actually been made. The 'checking in' computer is difficult to use as you can get long queues of people waiting to use it. The staff though are very good, and so very good at taking blood, much better than the hospital.