Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)


Difficulty cancelling

I tried to get through on the phone, on the day of my appointment, to cancel but no one answered, I then got a letter saying I was being removed from the list for not attending. I had also phoned the day before my appointment to say that because of the snow I doubted I'd get there but I was told to keep the appointment and see what the weather did, but no one answered the phone the next day.