Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)


Very good at Sudbury

A very good service, I book by phone and can get appointments when I need them. The check in computer is difficult to use at times and can be slow and plays up at times. The ladies at the main desk are very helpful though and they have said you to get used to how much pressure you need to apply to the screen, although I wouldn't use the computer myself but my husband does. Staff are nice and friendly and you can chat nicely with them.