Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)


Compared to old system this is much better

Compared to the old system this is much better. I tend to do walk in appointments and use the computer to book/check in which works well. Husband uses the online system which is working well for him. Staff are friendly and blood tests almost painless. I like that you can see your name on the screen and you know how long you will be waiting to be seen. But you can remain anonymous too.