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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

North East Essex and Suffolk Pathology Services (NEESPS)



Straight forward to access

After my GP surgery said I need an urgent blood test, but they had no appointments for more than 2weeks, they said I should book at Landseer road. They gave me no information how I could do that though. I googled it, followed a link and easily booked a slot for 2 days time. As early in the day I parked easily, used the screen to book in and reception printed off my paperwork. Appointment ran on time and Phlebotomist was quick. All was very easy to do and could fit it in before work. Building was clean although 'ceiling tiles' looked like they were a bit dodgy.

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