Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Nuffield Health Ipswich Hospital


Very personable towards our child

We went with our 3 year old for an annual check at the clinic in Ivry Street, Ipswich. The professional was really good with our son, who had only just woken up from a nap. She was able to get him to talk, which is important for the test, and she was very patient. The clinic however, is not signposted at all, so we walked up the stairs carrying a toddler, to where it said 'Reception' only to be told to go downstairs. The sign was for Physio when we were there for an 'Eye Clinic'. The building itself feels quite dirty too. Parking is good though. The form that we were sent said 'fill out the details on the back of this letter'. The back of the letter was blank. The professional we saw just filled out some information with us when we arrived.