Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Very quick response

Had a very quick response after completing an Ask My GP and have then been given an appointment with a nurse who is the appropriate person to see. I did find using Ask My GP a little confusing, but it has worked to get the appointment I need. Generally, the surgery and staff are very nice, and it works really well now being up at the hospital and it's great there is no charge for the parking, makes it a lot easier.