Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Brilliant

I really like using Ask My GP as I've had quick responses on the same day. The doctors are very good they listen and very compassionate. They have provided great end of life care for a family member, we were well supported and cared for as a family. I don't feel that there is a need to see a doctor all the time so the system works really well as it prevents coming to the surgery for medication changes or simple things. I've never had a time when I haven't been able to get a face to face appointment when it's been needed. The system allows you to ask to see someone specific or see anyone which is a good option.