Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Helpful staff

I've got used to the Ask my GP system and I have had good responses from it. I like that you can ask questions if there are any follow up issues. It allows you to ask for what you need and there is flexibility in the system. Staff are helpful and pleasant and the surgery is a good experience all round. Getting medication is not a smooth process any more and there appear to be barriers but when there are problems it would be better to get better information.