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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery



Really good

A really good surgery, really efficient and medication requests are dealt with easily. It's flexible to get appointments around work and I find the message (Ask My GP) system quicker. It would be even better if I could access my notes on the system too like I can with My Chart from Addenbrookes. I receive great care and I'm really pleased with how it all works.

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