Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Less personal

It's a less personal service now with Ask My GP and its not really to my liking, however, the children are seen very quickly and I do get quick responses but it is difficult to see someone face to face. It can depend who you speak to as some listen well where as other don't. I am concerned about how easy young people will feel when they have to go through the system and wait for a call back.