Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Not as personal

I've had issues trying to use Ask My GP and getting technical issues sorted but now thats done the system is okay to use. I do feel it is a more de-personalised system now with the online submission followed by phone calls for many appointments or issues. Contact is not the same anymore and issues are often dealt with via messages too, however, when I've really needed to be seen I have been. I recognise that people may over use the service but I have been concerned with the way in which reception staff spoke to a elderly patient when they had walk to the surgery to get an appointment in the freezing cold weather. The person was unable to use Ask My GP but was spoken to in an uncaring way. In the end they were told they could either wait at the surgery for an undetermined length of time to be seen or go home and wait for a call back. It could all have been done in a nicer way.