Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Very good

Now have Ask My GP and it's working really well to get help or appointments, which ever is needed. The only thing I'd like to see change is feedback after tests so you know for sure there is nothing wrong, rather than worrying they've just forgotten you.