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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Oakfield Surgery



Wonderful

I haven't seen much difference over the years as I get through straight away on the phone and the staff are lovely. The nurse I've seen has been great, so friendly and approachable. The call backs have been great and there's not been pressure to use Ask My GP when I don't use the internet.

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