Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Good

The only problem is getting through on the phone when it's a more urgent issue as it can be frustrating waiting. When you call all you want to do is speak to someone and you have to listen to a long message. When I called this time I wasn't sure who I should be calling the doctors or 999 so wanted to speak to someone quickly. Other than this the surgery is very good, as are the doctors.