Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Pretty good on the whole

I like Ask My GP as it gets pretty instant responses and works very well especially for minor issues. I do find it a little difficult to explain what the exact problem is at times and then I'm unsure what to highlight to the doctor as you have to identify a title and that was what the doctor focused on. It meant that only one issue has been addressed but I do like that you can go back to the doctor and get quick responses. The message on the phone is very long and could be shortend.