Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Direct booking would be better

I would prefer to be able to book an actual appointment with a doctor when speaking to reception staff but this isn't possible. I spoke to a doctor yesterday and I'm seeing a nurse today. Although I've spoken to doctors I haven't actually see a GP for some time as appointments tend to be with nurses. Calling the surgery is now quicker than it used to be so that has improved and blood tests and my annual review have taken place at the surgery in good time too. Overall it works well, I would just prefer to be able to book an appointment directly with staff.