Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Made me feel like a burden and long delays with appointments

I have been waiting more than 30 minutes today. It would be good if there was some way in which patients could be told if there is some kind of hold up. Last time I visited to discuss contraception and their attitude made me feel as if I was a burden-that I shouldn't be there. There is a wait of two weeks for a routine appointment.