Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Two galling aspects of policy.

I feel the policy of reception staff asking what I want to see a doctor about to be frustrating, disrespectful & insulting. Dr seems to have no apparent concern that the appointment time is always late --- 55 minutes is the longest delay( so far !) I do however, believe that my two gripes are a very small price to pay for me having the absolute privilege of benefitting from the best GP practice I've ever known!! Further, the practice manager is brilliant.