Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


First class surgery and staff

I have been with Oakfield for over 20 years and all ways felt the staff were extremely helpful and listen to my concerns. I think reception staff are doing a great job considering they are often under a lot of pressure with taking calls as well as dealing with patients at the desk. Keep up the great work.