Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Receptionist always so rude!

There is one young receptionist that is very pleasant but every time I call the receptionist I speak to is always so rude. I was very polite and after every call it puts me in a bad mood from being spoken to like dirt. I had a very simple request of booking my depot injection and I am so flexible also. Training on telephone manner is definitely needed as I’ve complained about this matter before and clearly no improvement. It’s nice to be nice and a doctors surgery should be a prime example and not be making patients feel anxious about calling and making appointments!