Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Oakfield Surgery


Absolutely Disgusted

I rang to ask for some advice after test results and I was spoken to like I was just an annoying inconvenience. Having suffered with depression for many years being treated like this and basically being told to get on with it has really upset me. It has showed that an individuals medical condition is not something they take into account. What I find ironic are the signs that ask us to give the staff respect and curtesy, what a shame it doesn’t work both ways.