Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

One Life Suffolk


They accessed gym vouchers for me

They accessed 12 weeks worth of local gym vouchers for me, this was very helpful, I am waiting to be put into the waiting list for hip replacement and an operation for both knees. I am currently seeing physiotherapy but I have been told that my BMI needs to be 35 and I am still at 38, I have lost a lot of weight but still not enough it seems to be put on the list as there any leeway on this?