Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

One Life Suffolk


lack of communication

I was told that whilst there was going to be a change to provision in the service, I would then get the new links. This did not happen and no one let me know, so I was expecting my usual appointment, but did not get it, just told that it is now not happening.