Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Triaged a week ago

I've found it difficult to get seen face to face. I spoke to a GP and was triaged a week ago but have not been seen until today which I feel is too long. I don't always feel I'm seeing the right person, I had a dressing that needed changing and was given an appointment with a GP so I had to rearrange another appointment to see a nurse. I have been having issues with my prescription. Since moving to the practice 6 months ago it has never been correct and I've not been given the training to do specific injections I now have. The time to discuss complicated issues is limited, the first thing said is that they only have 10 minutes.