Triage not easy as a carer
I call for appointments for Dad, but the triage aspect isn't easy in our situation as I need to be available to accompany him to appointments as he struggles to hear eveything that is said especially on the phone. When the consultation is on the phone I then have additional questions but have not heard the whole conversation as the doctor has been talking to Dad. I'm ok to take photos for dad and send them off, but he couldn't do this on his own. We've had a planned appointment with a nurse today and the care has been very good and the appointment easy to get. Referrals have happened quickly following photos being sent in online work so well if Dad was having to do it all himself. It would be great to have information on the website that is easily found to explain what the disabled access to the surgery is and whether there is a drop off point in the surgery where I can leave him while I go and park the car.