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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery



Unable to get child appointment

With the children I've called twice first thing and not been able to have an appointment. When I've finally had a call back at about 4.30 I've been told there are no appointments available and was then directed to 111 and had to go through that process. I've found that for routine issues it works fine as you can book those appointments ahead of time but on the day or more urgent issues have been more problematic. The care once you're in is very good.

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