Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Care wonderful

The text reminders have been great and really helpful. It would be good to have a visual notification of the next patient being called like other organisations have as with my hearing loss and the accoustics in the room I find it very difficult to hear who is being called. The surgery though is good and provides wonderful care.