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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery



Works well

Getting appointment works well as it's mainly on the day. I've used econsult and had very quick repsonses when I've sent photos through and had a call back and had an appointment the same day. When I did speak to a doctor about ear problems they advised I should go and have the wax removed and have a hearing test at somewhere like specsavers but when I did this the Suffolk provider said I needed to go to a Cambridgeshire service and then they said no it should be a Suffolk provider who did the test. I think the difficulty was caused because I live in Cambridgeshire but my GP Practice is in Suffolk. In the end the Cambridgeshire service did everything that I needed. Just a shame surgeries don't offer the wax removal any more.

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