Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Very good

The phones are busy but econsult is good and responses are good too. It is different and slightly more difficult to do compared to just calling but it does work well. Staff are brilliant. Reception staff are helpful and explain things well. I'm happy to see any of the doctors and everyone at the practice is doing their best considering the situation and do all they can to make you feel comfortable.