Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Really good

I have no concerns with the surgery everyone is friendly and polite and happy to answer any questions. I see a mix of doctors and nurses and they are all very good either on the phone or in person, both types of appointment have worked really well. The initial call backs take place in the morning or afternoon depending when I've been told so you have some idea when to expect the call.