Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Perfect

The surgery are responsive, friendly and helpful and I've felt very well listened to. I've had quick responses when using econsult and get called in the next day. The only things I'd change are the music on the phone when on hold as that could be better and it would be better if someone was on reception as you can wait a while for someone to appear. I have more recently seen that a little bell is a bit hidden away on the desk, but its not obvious where it is kept.