Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


Extremely responsive

Sometimes theres a longer wait on the phone but the staff are extremely responsive and respond in a good timeframe. I've not found econsult to be particularly user friendly, the questions aren't always relevant but it does result in appointments. I've not had any issues getting my medication, they are always ready on time to pick up.