Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Orchard House Surgery


No problems

Manage to get appointments following a quick call and issues are addressed. Econsult is quick and easy to get information and its a good option when working to contact the surgery. I like that you get a confirmation email when the submission has gone through. I'm happy to see any of the staff and the nurses are very polite and friendly when you see them. I also like that options for appointments are given so you can plan ahead.